Contact & Support

We're here to help. Typical response time is under 24 hours.

Email support

For billing issues, refunds, or technical problems.

support@mintparse.com

Refunds

Conversion failed or output unusable? We'll make it right.

See refund policy →

Frequently asked questions

How long does conversion take?
Most documents convert in 30–90 seconds depending on page count and complexity. Scanned PDFs that require OCR may take longer.
Is my document kept private?
Yes. Your document is deleted immediately after conversion. We never read, store, or share your content. See our Privacy Policy.
What file types are supported?
PDF files up to 50 MB. Text-based and scanned PDFs are both supported.
What does the converted output include?
A ZIP archive containing a clean Markdown (.md) file and extracted images. The Markdown is structured for use with AI tools like ChatGPT, Claude, and Cursor.
What payment methods are accepted?
Credit/debit card (via Paddle), PayPal, and PayRam (crypto stablecoin). All payments are one-time charges — no subscription.
I paid but didn't get a download link.
Email support@mintparse.com with your job ID (from the URL) and we'll resolve it immediately.